Our Training Academy Policies:

  1. Refunds and / or cancellation of an in-class session will be honored if at least 48 hours notice is provided.  A $25 administration fee applies.  The academy reserves the right to refuse any refund request if it is less than 48 hours.

  2. Refund will not be honored if participant has already cancelled and/or postponed a confirmed date prior, or if a “no show” or insufficient notice of a cancellation has been occurred.

  3. Any premium support toll charges must be paid in full when arriving for their first aid class.  If a premium support toll charge is accumulated after their first aid course, the balance must be paid in full prior to the academy issuing their training completion number (TCN).

  4. A “no show,” or absence with insufficient notice of the in-class first aid course will result in an immediate freeze for the on-line training.  The student’s account will be on hold pending the $40 “no show” or re-booking fee.  The $40 fee must be paid in full before the account is reactivated.

  5. Any no show charges not cleared within 14 calendar days can result in the cancellation of their security guard training with no refund provided.

  6. In the event of a student being denied entry due to a late arrival or course, the student will be placed on a standby list for the next available course.  If space is available the day before the class, the academy will notify the student to attend.    Please note that late students who are denied entry cannot re-book on Saturday due to the limited space available.  If the student is re-booked and is late or absent for the re-booking course, no refund will be granted, and the student will have to pay the full fare of a first aid course again in order to obtain certification.

  7. Anyone can be denied entry or ejected during the course for behaviour which is determined to be boisterous, disruptive to the class, rude, and / or hostile.  This includes (but not limited to) disrupting the classroom for whatever reason, swearing, cursing, excessive arguing, intimidation, poor manners, not paying attention to on site staff, intimidation, ultimatums, sleeping during the course, refusal to learn, poor effort to learn, excessive chatting that disrupts the class or the student’s learning experience, excessive breaks / lunches not in accordance to the training break and meal standards, and refusal to follow instructor directives, etc.

  8. All reported absences must be done either via e-mail or voicemail via telephone.  There must be a record of the student informing the academy of an impending absence.  A missed call will not count. You must leave a voicemail if no one answers or send us an e-mail using the support ticket web page.

  9. Refund requests must be done via e-mail only in order to properly record the time and date of the request.

  10. Please note that all our calls are recorded for quality assurance, training, and verification purposes.  We record all call logs, recordings, and voicemails on our communications server.  In the event of a dispute from a student who claims to call and left a voicemail, we have the ability to verify if a call was made or not, and access the audio recording.

  11. Failure to complete the on-line component of any blended class is not an excuse to cancel or postpone a course.  It is the participant’s responsibility to ensure that they allow enough time to complete their on-line learning.  On average, it takes 3 hours to fully complete it.