Last updated: October 17, 2020
Example 1: Sarah registered for emergency first aid and CPR level C on December 3 for class on December 7 at 10:00am. She does not start the online component until 11:00pm on December 6. Sarah realizes that she has issues with logging in (i.e. has no email, no invitation link, getting an error code) and contacts the academy, only to get the voicemail, which does not get read until the next business day. Sarah is denied entry at the door due to no blended done. Sarah is upset because no one answered her call. In the end, Sarah needs to rebook the class and pay another fee of $65.00 because she waited last minute, well past the 24 hour deadline. It would not be fair to expect the academy to answer calls and / or emails at 11:00pm because everyone is off duty, sleeping.
Example 2: Josh registers for Emergency first aid and CPR on April 7 for a class on April 20. Josh does not log in and start his blended online learning until 11:00pm on April 19. He realizes that he does not have a log in. Josh calls the academy, only for no one to answer his call. Josh requests to postpone his course because he cannot start his course. The end result is Josh being charged another course fee at 80% due to the missed class because Josh waited past the 24 hour window. It would not be fair to expect the academy to answer calls and / or emails at 11:00pm because everyone is off duty, sleeping.