Our Training Academy Policies:

Last updated: April 4, 2020

  1. Refunds and / or cancellations will be honored if at least 72 hours notice is provided.  A $30 administration fee applies.  The academy reserves the right to refuse any refund request if it is less than 72 hours, or if the participant is denied entry due to any reason (late, no blended done, going to wrong venue address, etc.). 


  2. Refunds will not be honored if participant has previously cancelled and / or postponed a class for any reason.


  3. Any premium support toll charges must be paid in full when arriving for their first aid class.  If a premium support toll charge is accumulated after their first aid course, the balance must be paid in full prior to the academy issuing their training completion number (TCN).


  4. All participants have up to 6 months from the date of registration to successfully complete the security guard program.  The training is considered as expired after 6 months and another registration fee needs to be paid to re-activate the training.


  5. A “no show,” or absence with insufficient notice of the in-class first aid course will result in an immediate freeze for the on-line security guard training.  The student’s account will be on hold pending a $65 re-booking fee.


  6. Any no show charges not cleared within 14 calendar days can result in the cancellation of their security guard training with no refund provided.


  7. Anyone can be denied entry or ejected during the course for behaviour which is determined to be boisterous, disruptive to the class, disrespectful, rude, and / or hostile.  This includes (but not limited to) disrupting the classroom for whatever reason, swearing, cursing, constant arguing, intimidation, berating, pressuring staff, poor manners, not paying attention to on site staff, intimidation, failure to listen to staff, ultimatums, sleeping during the course, refusal to learn, poor effort to learn, excessive chatting that disrupts the class or the student’s learning experience, excessive breaks / lunches not in accordance to the training break and meal standards, and refusal to follow instructor and academy directives, etc.  This policy includes in class, over the phone, or via email.  This includes all staff, subcontractors, instructors who we are related to, and participants inside the classroom.  We all have the responsibility to treat everyone with RESPECT. No refund shall apply if this policy is exercised.

  8. Refunds will not get honored for any participant not following protocols of our academy, as well as any legislation by The Ministry of Private Security and Investigative Services Act and Branch of Ontario.


  9. All reported absences must be done either via e-mail or voicemail via telephone.  There must be a record of the student informing the academy of an impending absence.  A missed call will not count. You must leave a voicemail if no one answers or send us an e-mail using the support ticket web page.


  10. Please note that all our calls are recorded for quality assurance, training, and verification purposes.  We record all call logs, recordings, and voicemails on our communications server.  In the event of a dispute from a student who claims to call and left a voicemail, we have the ability to verify if a call was made or not, and access the audio recording.


  11. Failure to complete the on-line component of any blended class is not an excuse to cancel or postpone a course.  It is the participant’s responsibility to ensure that they allow enough time to complete their on-line learning.  On average, it takes 4 hours to fully complete it.  Failure to complete any online blended component will result in a denial of entry at the door of your in class component.  A $65.00 re-booking fee will apply in such case.


  12. All requests for getting their blended online component for the emergency first aid class must be done no later than 5:00pm on the eve of your first aid course.  It is the student’s responsibility to notify the academy asap if they have not received the link.  Any requests after 5:00pm on the eve of your class will not be processed because staff is gone home for the day.  Any failure to complete the blended course will result in a denial of entry and a $65.00 re-booking fee will apply.


  13. Toronto GTA Security Training will not be held responsible for any cancellations due to any unforeseen circumstances, such as (but not limited to) forced majure, and any pandemic which unexpectedly closes it facility.


  14. In the event of a missed class due to a communicable illness, the participant must show proof of a negative Covid-19 test prior to coming to the class.  This is to ensure the safety of all participants at the classroom is not comprised.  Proof is either an original document, or online Covid-19 test results online via cell phone.


  15. In the event of a missed class due to a positive case of Covid-19, the academy shall request documentation showing the participant is Covid-19 positive.  The student can re-book free of charge after a negative Covid-19 test result is shown to the academy and the instructor in the form of an original print out or online results on the phone.
Skip to toolbar